Customer Help

It takes 2-3 working days to receive the order if stock is available but we will try our best to deliver on the same day.
Generally, these are our schedules:

Saturday
7:30AM to 12:30PM noon placing of order cut-off
Delivery until 6:30PM

Sunday through Thursday
7:30AM am to 4:30PM placing of order cut-off
Delivery until 6:30PM

Friday
Stores and offices are closed

More information

You can create your account by registering using the My Account section which is available at the top right of the website.

You can login to your account using the My Account section which is available at the top right of the website and then use your credentials to change the delivery address.

You can make your purchases from us by either on cash on delivery (COD) basis or through credit/debit cards including:

           

Credit card information is not stored by us. Online payments are securely handled by an officially and authorized payment gateway company regulated by QCB and QFC.

Is there a limit to how much I can spend with Spendwisor ?

There is a limit of QAR 25,000. The approval decision when shopping with Spendwisor can depend on the following:

• Your payment history with Spendwisor
• Your remaining balance and unpaid orders with Spendwisor
• The purchase amount of your shopping basket
• Other factors to determine approvals which we’re unable to reveal due to security reasons.

What are Spendwisor ‘s minimum and maximum purchases at Nehmeh?

The minimum loan value is QAR 200, and maximum loan value is QAR 25,000.

How can I get a refund?

All refunds will be issued according to the Nehmeh’s policy for returns and cancellations. Once Nehmeh has registered your return or cancellation with Spendwisor , your refund will be processed. Here’s what you can expect with your refund:

• If the refunded amount is less than the remaining payments, then the remaining payments will be adjusted accordingly.
• If the refunded amount is more than the remaining payments, then the remaining payments will be canceled, and the balance will be refunded to your credit card used for payment.

Can I pay before the due date?

If you want to make an earlier payment, log in online or get the app and select the order you want to settle and then choose ‘Payment options’.

You can also view your statement, make payments, and manage your account by logging in online or using the Spendwisor app.

Having trouble paying for your order with Spendwisor ?

You may contact customer support at hello@spendwisor app.com contact Spendwisor customer service on whatsapp +974 3052 0983

How does Spendwisor work?

Spendwisor lets you split your purchase into 4 equal payments. Here’s how it works:

• Choose Spendwisor at checkout.
• Link any credit card and get an instant approval.
• Pay only the 1st payment of the purchase upfront and Spendwisor will remind you about the rest on due dates.

What are the requirements to use Spendwisor?

Spendwisor is available to all citizens and residents in Qatar. We only need your mobile number, valid ID and valid payment method.

Can I change the card used to make payment?

You can change cards and manage your account by logging in online the Spendwisor app.

Follow the steps below to make a payment:

• Log in to the Spendwisor app.
• You can add the new card from the Home Screen or under Account Profile by Selecting Payment Details
• Click “Add new Credit Card” and follow the steps by providing card details.
• You will receive a notification when the card details are captured successfully.

The payment is due, but I haven’t received my order.

If you haven’t received your order, kindly reach out to Nehmeh Support Team and they will support your query. In case of refund this must be issued through Nehmeh to Spendwisor to proceed further.

How long does a refund take?

The amount is credited back to the card used for the payment process. This will show up on your balance within 10-15 days but could take longer depending on your bank. You will receive a confirmation email about the refund in your registered email and on your account in the Spendwisor App.

What are the payment methods in Spendwisor?

Spendwisor accepts all major credit cards (Mastercard, Visa).

How do I make a payment for the Order?

• The quickest and easiest way is to make payments and check the status of your payments on Spendwisor’s app.
• When you use Visa and Mastercard cards to shop with Spendwisor , your payments are automatically charged based on a payment schedule shown at the time of purchase. Once you’ve successfully made a purchase with Spendwisor , you will receive an email with your payment schedule for your reference. We’ll also send you reminders of upcoming payments. You can also view your statement, make payments, and manage your account by logging in online or using the Spendwisor app.
• Follow the steps below to make a payment:
• Log in to the app or Spendwisor.app
• Select the ‘My Payments’ tab
• Choose the order you want to pay for or pay your total remaining balance.
• Follow the prompts to submit your payment and make sure to use the correct payment details when making a payment to avoid any errors.

What happens if I miss a payment?

Past due payment will affect your credit history. You might be charged a Late Payment Fee of QAR 50 which is donated by Spendwisor to charity. Missing payments might also lead to legal action being taken against the customer.

How will I know when I need to pay?

After receiving your order, Spendwisor will let you know by email and SMS when your payment is due. You can also see all your upcoming due payments in your Spendwisor app.

Not applicable in Qatar, as VAT has not been introduced yet.

You will sometimes notice different colors on different Makita power tools and equipment. This is more for identifying tool range easily, making it simpler for users to find the right tool for the job.
The orange-colored Maktec series (aka Makita MT), available in Qatar, is mainly aimed at homeowner/DIY type use.

No, our deliveries are limited to Qatar.