Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
It takes 2-3 working days to receive the order if stock is available but we will try our best to deliver on the same day.
Generally, these are our schedules:
Saturday
7:30AM to 12:30PM noon placing of order cut-off
Delivery until 6:30PM
Sunday through Thursday
7:30AM am to 4:30PM placing of order cut-off
Delivery until 6:30PM
Friday
Stores and offices are closed
You can create your account by registering using the My Account section which is available at the top right of the website.
You can login to your account using the My Account section which is available at the top right of the website and then use your credentials to change the delivery address.
Sale of goods is made COD basis, that is on delivery rather than in advance.
Online payment is not available for now hence we will not be asking for using your credit or debit cards.
Not applicable in Qatar, as VAT has not been introduced yet.
No, our deliveries are limited to Qatar.
If you need to swap an item
Returns and Exchanges
You can cancel the order before order confirmation and product can be returned as per return policy, please refer footer link “Returns & Cancellation” for more details.
You may contact us immediately for returning the item and we will collect the product from you asap or you can handover to nearest showroom.
You may contact us immediately for returning the item and we will collect the product from you asap or you can handover to the nearest showroom.
You can call us or chat or email us as per the contact information mentioned on the contact us page.
You may contact us and we will change the shipping address for you.
You can add or cancel any items during order confirmation from our team or call our care team to get immediate help.