{"id":1002,"date":"2018-07-09T11:19:52","date_gmt":"2018-07-09T11:19:52","guid":{"rendered":"http:\/\/shoptimizer.local\/?page_id=824"},"modified":"2024-03-14T09:22:08","modified_gmt":"2024-03-14T06:22:08","slug":"customer-help","status":"publish","type":"page","link":"https:\/\/makita.qa\/customer-help\/","title":{"rendered":"Customer Help"},"content":{"rendered":"\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\t\t\t
<\/div>\n\t\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t

Customer Help<\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t

Our happiness team is always here to assist.<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t
Common purchase queries answered<\/h6>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t

Orders and Shipping<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow long does it take for me to receive my order?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

It takes 2-3 working days to receive the order if stock is available but we will try our best to deliver on the same day.
Generally, these are our schedules:<\/p>

Saturday
<\/strong>7:30AM to 12:30PM noon placing of order cut-off
Delivery until 6:30PM<\/em><\/p>

Sunday through Thursday
<\/strong>7:30AM am to 4:30PM placing of order cut-off
Delivery until 6:30PM<\/em><\/p>

Friday
<\/strong>Stores and offices are closed<\/p>

More information<\/a><\/p>

\u00a0
<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

\n\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow do I create an account?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

You can create your account by registering using\u00a0the My Account<\/a> section which is available at the top right of the website.<\/p>

\u00a0<\/div>
\u00a0<\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow do I change my shipping address?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

You can login to your account using the My Account<\/a> section\u00a0which is available at the top right of the website and then use your credentials to change the\u00a0delivery\u00a0address.<\/p>

\u00a0<\/div>
\u00a0<\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat are the payment options?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Sale of goods is made COD basis, that is on delivery rather than in advance.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

\n\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWill you keep my credit card information on file?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Online payment is not available for now hence we will not be asking for using your credit or debit cards. \u00a0<\/p>

\u00a0<\/div>
\u00a0<\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tAny taxes applicable?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Not applicable in Qatar, as VAT has not been introduced yet.<\/p>

\u00a0<\/div>
\u00a0<\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tDo you delivery outside Qatar?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

No, our deliveries are limited to Qatar.<\/p>

\u00a0<\/div>
\u00a0<\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t
If you need to swap an item<\/h6>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t

Returns and Exchanges<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat is your returns\/cancellation policy? <\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

You can cancel the order before order confirmation and product can be returned as per return policy, please refer footer link \u201cReturns & Cancellation\u201d<\/a> for more details.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

\n\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tI received the wrong item<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

You may contact us immediately for returning the item and we will collect the product from you asap or you can handover to nearest showroom.\u00a0<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

\n\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tMy order arrived damaged<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

You may contact us immediately for returning the item and we will collect the product from you asap or you can handover to the nearest showroom.\u00a0<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

\n\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhere should I mail my authorized return?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t
You may email us at care@makita.qa <\/a><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow do I receive customer support?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

You can call us or chat or email us as per the contact information mentioned on the contact us page.\u00a0<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

\n\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat do I do if I entered an incorrect shipping address?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

You may contact us and we will change the shipping address for you.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

\n\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan I change or cancel an order after I've submitted it?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

You can add or cancel any items during order confirmation from our team or call our\u00a0care\u00a0team to get immediate help.\u00a0<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

\n\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan I pre-order an item that is sold out?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t
Yes you can pre-order items that are marked as sold out though our website or contact care@makita.qa<\/a>\n\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\tNeed other tips and advice? Check our Safety Instructions<\/a> page.\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Customer Help Our happiness team is always here to assist. Common purchase queries answered Orders and Shipping How long does it take for me to receive my order? It takes 2-3 working days to receive the order if stock is available but we will try our best to deliver on the same day.Generally, these are […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"template-fullwidth-no-heading.php","meta":{"footnotes":""},"yoast_head":"\nCustomer Help<\/title>\n<meta name=\"description\" content=\"Customer Help Our happiness team is always here to assist. Common purchase queries answered Orders and Shipping How long does it take for me to receive my\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/makita.qa\/customer-help\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Customer Help\" \/>\n<meta property=\"og:description\" content=\"Customer Help Our happiness team is always here to assist. Common purchase queries answered Orders and Shipping How long does it take for me to receive my\" \/>\n<meta property=\"og:url\" content=\"https:\/\/makita.qa\/customer-help\/\" \/>\n<meta property=\"og:site_name\" content=\"Makita | Qatar's #1 Choice for Power Tools\" \/>\n<meta property=\"article:modified_time\" content=\"2024-03-14T06:22:08+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/makita.qa\/customer-help\/\",\"url\":\"https:\/\/makita.qa\/customer-help\/\",\"name\":\"Customer Help\",\"isPartOf\":{\"@id\":\"https:\/\/makita.qa\/#website\"},\"datePublished\":\"2018-07-09T11:19:52+00:00\",\"dateModified\":\"2024-03-14T06:22:08+00:00\",\"description\":\"Customer Help Our happiness team is always here to assist. Common purchase queries answered Orders and Shipping How long does it take for me to receive my\",\"breadcrumb\":{\"@id\":\"https:\/\/makita.qa\/customer-help\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/makita.qa\/customer-help\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/makita.qa\/customer-help\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/makita.qa\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Customer Help\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/makita.qa\/#website\",\"url\":\"https:\/\/makita.qa\/\",\"name\":\"Makita | #1 Power Tools in Qatar\",\"description\":\"Shop Genuine Makita Power Tools, Accessories and Parts from the Authorized Makita Store in Qatar. Leader in Cordless Technology LXT is the world's largest cordless tool range powered lithium-ion batteries, and expanding the range to outdoor power equipment to get the job done\",\"publisher\":{\"@id\":\"https:\/\/makita.qa\/#organization\"},\"alternateName\":\"Makita in Qatar\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/makita.qa\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/makita.qa\/#organization\",\"name\":\"Makita | Qatar's #1 Choice for Power Tools\",\"alternateName\":\"Makita Qatar\",\"url\":\"https:\/\/makita.qa\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/makita.qa\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/makita.qa\/wp-content\/uploads\/2023\/11\/android-icon-192x192-1.png\",\"contentUrl\":\"https:\/\/makita.qa\/wp-content\/uploads\/2023\/11\/android-icon-192x192-1.png\",\"width\":192,\"height\":192,\"caption\":\"Makita | Qatar's #1 Choice for Power Tools\"},\"image\":{\"@id\":\"https:\/\/makita.qa\/#\/schema\/logo\/image\/\"}}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Customer Help","description":"Customer Help Our happiness team is always here to assist. Common purchase queries answered Orders and Shipping How long does it take for me to receive my","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/makita.qa\/customer-help\/","og_locale":"en_US","og_type":"article","og_title":"Customer Help","og_description":"Customer Help Our happiness team is always here to assist. Common purchase queries answered Orders and Shipping How long does it take for me to receive my","og_url":"https:\/\/makita.qa\/customer-help\/","og_site_name":"Makita | Qatar's #1 Choice for Power Tools","article_modified_time":"2024-03-14T06:22:08+00:00","twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"3 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/makita.qa\/customer-help\/","url":"https:\/\/makita.qa\/customer-help\/","name":"Customer Help","isPartOf":{"@id":"https:\/\/makita.qa\/#website"},"datePublished":"2018-07-09T11:19:52+00:00","dateModified":"2024-03-14T06:22:08+00:00","description":"Customer Help Our happiness team is always here to assist. Common purchase queries answered Orders and Shipping How long does it take for me to receive my","breadcrumb":{"@id":"https:\/\/makita.qa\/customer-help\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/makita.qa\/customer-help\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/makita.qa\/customer-help\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/makita.qa\/"},{"@type":"ListItem","position":2,"name":"Customer Help"}]},{"@type":"WebSite","@id":"https:\/\/makita.qa\/#website","url":"https:\/\/makita.qa\/","name":"Makita | #1 Power Tools in Qatar","description":"Shop Genuine Makita Power Tools, Accessories and Parts from the Authorized Makita Store in Qatar. Leader in Cordless Technology LXT is the world's largest cordless tool range powered lithium-ion batteries, and expanding the range to outdoor power equipment to get the job done","publisher":{"@id":"https:\/\/makita.qa\/#organization"},"alternateName":"Makita in Qatar","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/makita.qa\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/makita.qa\/#organization","name":"Makita | Qatar's #1 Choice for Power Tools","alternateName":"Makita Qatar","url":"https:\/\/makita.qa\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/makita.qa\/#\/schema\/logo\/image\/","url":"https:\/\/makita.qa\/wp-content\/uploads\/2023\/11\/android-icon-192x192-1.png","contentUrl":"https:\/\/makita.qa\/wp-content\/uploads\/2023\/11\/android-icon-192x192-1.png","width":192,"height":192,"caption":"Makita | Qatar's #1 Choice for Power Tools"},"image":{"@id":"https:\/\/makita.qa\/#\/schema\/logo\/image\/"}}]}},"_links":{"self":[{"href":"https:\/\/makita.qa\/wp-json\/wp\/v2\/pages\/1002"}],"collection":[{"href":"https:\/\/makita.qa\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/makita.qa\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/makita.qa\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/makita.qa\/wp-json\/wp\/v2\/comments?post=1002"}],"version-history":[{"count":18,"href":"https:\/\/makita.qa\/wp-json\/wp\/v2\/pages\/1002\/revisions"}],"predecessor-version":[{"id":21642,"href":"https:\/\/makita.qa\/wp-json\/wp\/v2\/pages\/1002\/revisions\/21642"}],"wp:attachment":[{"href":"https:\/\/makita.qa\/wp-json\/wp\/v2\/media?parent=1002"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}